A Belgian lock retailer streamlines their Master Key System service with Key Studio
“What used to take a lot of work is now done with a few clicks.” says Nathalie Noppe, Customer Service Cylinders at Lecot.
About Lecot
Lecot is a specialist supplier to the building industry. In business for more than 130 years, it has 75 shops in Belgium with around 660 employees in total and a turnover of 247 million Euros.
An ability to combine a huge product range with experience and knowledge ensures their efficient, personalized service reaches all types of customer across the construction trade.
One area where building managers often rely on Lecot’s expertise is creating and maintaining Master Key Systems – from lockchart through to ordering locks and keys to meet premises’ needs.
Key criteria
The customer wants an accurate, efficient process which is automated wherever possible. They also need transparency: Building project management is much easier when they can quickly and easily find out the status of their orders.
Solution
“We started using Key Studio last year,” says Peter Schoonbaert, head of Lecot’s Cylinder Department. “The creation of lockcharts is now easier, faster and more correct. We have five staff who work with it every day. I’m getting nothing but positive feedback!”
ASSA ABLOY Key Studio is a visual tool for creating and maintaining a Master Key System, as well as ordering the locking cylinders and keys. Key Studio speeds up this process and reduces errors.
“All I have to do is enter all the data: length of the cylinders, which key should open which lock, number of locks,” explains Nathalie Noppe. “The software checks itself for any inconsistencies or errors. I automatically create a purchase order in Key Studio™ and send it directly to ASSA ABLOY, which speeds up delivery time.”
At any time, everyone can view their lockcharts and orders: Software features are accessible remotely online. Authorized changes automatically update the lockchart for all users, so everyone is working with the current configuration.
“Key Studio’s layout is well set up.” adds Barbéle Strobbe, Customer Service Cylinders at Lecot.“You can quickly identify which doors can be opened with which keys and navigate through lockcharts. It’s a very clear system.”
