Systems QA Engineer

An Amazing Career Opportunity for Systems QA Engineer

Location: Durban, South Africa

Job ID: 37090

Profile Summary

Supports Physical Access Control Solutions (PACS) Business Area by validating the successful integration and performance of Physical Access Systems comprising of, but not limited to: Authentication Credentials and services (Physical and Mobile), Authentication Devices, Access Control Devices and Device/System Management. The focus of the role will be to help drive Mobile Access User Experience improvements in HID Solutions.

About HID Global

HID Global powers the trusted identities of the world’s people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses, and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4500 employees worldwide and operates international offices that support more than 100 countries. HID Global^® is an ASSA ABLOY Group brand. HID Global has is the trusted source for secure identity solutions for millions of customers and users around the world. In India, we have two Engineering Centre (Bangalore and Chennai). Global Engineering Team is based in Chennai and one of the Business Unit Engineering team is based in Bangalore. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions. Are you ready to make a difference? Join us and help shape the future of security. 
 

Supports the following Vision:

“To accelerate the global adoption of HIDs Mobile Access (MA) Solutions by providing real-world feedback (and data) on the reliability and ease-of-use of our MA Solutions from a hands-on user perspective to drive Solution Design excellence.”

What problems will we be solving?

How can we objectively and quantitatively characterize the full experience of using mobile access solutions built around our (HID) platforms inclusive of the major person types.

As part of this, how to identify what a good experience looks like, how to measure whether we’ve achieved it, and identify where specific aspects need to be improved (and by how much).

General Characteristics of the role:

• Display a solid understanding of core fundamental concepts.
• Focus on growing as an engineer by learning the team’s tools and current processes.
• Develop productivity skills and learn about engineering best practices.
• Capable of taking well-defined tactical sub-tasks from larger projects and completing them in a reasonable time frame.
• Focus on mastering a specific component or product sub-area.

Duties and Responsibilities include the following, but are not limited to:

As a Systems Quality Assurance Engineer II, you will play a crucial role in ensuring the quality and reliability of our MA solutions from a user perspective. You will be responsible for executing test plans, identifying UX and usability issues as well as defects, and communicating findings effectively to stakeholders. This role is ideal for someone who is eager to grow as a UX QA engineer, learn new tools and processes, and contribute to the continuous improvement of our MA Solutions.

Specific duties include the following. Other duties may be assigned as required.

• Integrates all aspects of HIDs PACS Portfolio and reports on system/solution performance, stability, and user experience.
• Undertakes to test solutions in different real-world environments.
• Maintains the Systems/Solution lab such that it can function 24/7, integrating new products or upgrades into the overall Solution Test Bench as and when they become available from the respective development teams.
• Keeps abreast with the latest mobile devices and wearables for incorporation into test equipment for MA UX testing.
• Researches, plans, formulates, and executes activities in the development of Test plans and Test runs which validate Systems/Solution level performance and key Non-Functional Requirements.
• Contributes to the design and implementation of test solutions within well-defined parameters with an appreciation of how the product under test integrates with the overall solution.
• Identifies use-case scenarios to facilitate Ux testing of product features.
• Contributes to test planning by actively considering E-2-E and Ux of the System/Solution.
• Reviews Program plans, product specifications, defect reports and marketing requirements to continually evolve the Systems/Solution test bench. Runs Baseline exercises as required to gather baseline data.
• Analyses test data to determine if the solution meets functional and performance specifications.
• Aware of Functional and non-functional Testing Techniques, and apply these, as applicable, within the UX test context.
• Able to perform tests to a given script (Manual or Automated). Develops tools and tests systems to support required automation.
• Able to extend existing automated Test Solutions with new Test Cases.
• Able to identify defects reliably, and to communicate defects accurately using suitable and appropriate tools. Understand the importance of evidence-based analysis when identifying defects.
• Aware of TDD and the shift-left approaches to proactively identify potential Ux pain points in the product well before launch.
• Generates Test Reports and/or other data required by Engineering / Program Teams
• Attends regular Pulse meetings and reports on Test Planning, Scope and Test status.
• Conference with other HID personnel to clarify or resolve problems.
• Undertake assignments to support the PACS Development Roadmap and associated Value Streams 

Technology Stack Experience (in support of testing)

• Previous experience with mobile App and/or Web User Experience (Ux) / User Acceptance (UAT) testing.
• Experience with software testing methodologies (Black box, white box, functional and non-functional) within the context of the SDLC.
• Experience with defect and bug tracking tools such as Jira, Confluence or similar.
• Experience with test management tools such as TestRail or similar.
• Experience with visual collaboration tools such as Miro or similar.
• Experience with data analytics and data visualization tools such as Oracle Analytics, Graphana, Mixpanel or similar.
• Experience with automation frameworks and programming languages (C, C++, C#, Python, , XAML etc.)
• Experience with application development environments: .Net, Visual Studio, Arduino IDE.
• Experience with test automation development and test automation tools: Appium, Selenium or similar (Desirable).
• Experience with API testing and scripting via Postman or similar tools (Desirable).
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Experience with operating systems, such as Android, iOS, and Linux.
• Knowledge of SQL or other databases (Desirable).

Desired Skills & Experience Or Qualification:

• Possesses a relevant degree or equivalent qualification and 3-5 years software testing (UAT/UX) experience.
• ISTQB CFTL or UX/UAT testing certification (highly desirable).
• This position would ideally suit an Access Control or L3 Technical Support Engineer with extensive experience in scoping, installing, configuring, and supporting all aspects of Physical Access Control Systems under real world conditions.
• The ability to drive continuous product/solution quality based on real-world experiences and practices is paramount.
• Possesses and applies comprehensive knowledge principles, practices, and procedures over a wide range of PACS Systems and Solutions.
• Experience with the following desirable:

• Lean and Agile methodologies, including SAFe.
• Access Control management via Head-End or IAM Systems.
• May expand knowledge and skills to related sets of job duties as required.

Communication Skills                   

• Ability to effectively communicate in the English language verbally and in writing.
• Able to gather and report on systems performance in a clear and concise manner.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.
• Communicate status to your manager and team effectively.
• Strive to learn and exhibit HID core values in daily work.

Customer Expectations

• Focused on continuous quality and user experience improvement.
• Validates Solutions from the perspective of the Customer / User.
• Able to meet challenging deadlines.
• Agile Mindset.

Work Requirements

• Must be legally eligible to work in South Africa.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Employees work primarily in an office and laboratory environment, within a well-ventilated area, and is exposed to moderate noise levels.
• Some limited scope for Hybrid/Flexible working.
   

Why apply? 

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.