Jr Technical Support Specialist for Critical Infrastructure
ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with nearly 61,000 colleagues around the world.
Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in ALCEA, Critical Infrastructure for a Jr. Technical Support Specialist. Reporting to Head of Business Development Critical Infrastructure, you will be responsible for supporting the business in developing technical expertise within our channel, supporting clientele.
ALCEA, a brand under ASSA ABLOY, is a global security solutions provider dedicated to safeguarding vital infrastructure worldwide. The brand provides complete security solutions for critical utilities, transport, and communications. ALCEA's promise is a commitment to ensuring life goes on, delivered with world-class expertise.
What you will do as Jr. Technical Support Specialist
- Create technical specifications, user manuals, and other technical support documents to assist with product installation and maintenance
- Create training material and perform training to partners when necessary
- Support the technical arm of the business in the support and deployment of our access management platforms
- Accompany sales teams and partners with sales activities, deployments and usage in regards to CLIQ projects at customers
- Provide technical expertise, support and training of the CLIQ product, software and service range in Africa and Middle East
What we expect of you
Education, knowledge, skills & experience required
- Essential: Grade 12
- Beneficial: A+, N+, Microsoft Qualification MCSE, MCITP or equivalent
- Beneficial: Technical Engineering or Tech. School degree – Electronics/Computer Equipment (PLC’s, Robotics or similar)
- Minimum 3 to 5 years experience within the security and access control industry
- Beneficial: 4+ years’ experience in server and network administration and automation in an enterprise environment
- Adherence to wiring and installation standards
- Ability to logically problem solve on site
- Beneficial: CCTV or Access Control Certifications
- Technical Skills: Proficiency in electronic circuitry and system integration
- Strong communication and customer service skills
- Beneficial: practical experience in the following:
- Intruder Alarm wiring
- Intruder Alarm installations
- Control panel programming
- CCTV system experience
- Access control system exposure and experience in implementation, configuration, wiring, diagnosing issues
- Proficiency in MS Office (MS Excel, MS PowerPoint and MS Outlook, in particular) and other function-specific specialized software programs. Ability to develop spreadsheets and modify formats.
- Proficiency in computer operation, business, and sales software
- Server 2019/2022 onward, virtualization
- Server management, maintenance and automation
- Server and network planning, designing and implementations with documentation
- Microsoft SQL Server, Computer Networks (URL, DNS, Proxy, Domain, IP), IT network security
- Advantageous: Integration technologies and programming understanding: Web Services (SOA, xml, REST)
- Good communication skills with working knowledge of English language, written and verbal
- Drivers license required.
- Travel flexibility. Travel across Africa and Middle-East is required and other countries sporadically
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
Let’s create a safer and more open world - together!
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.