Privacy notice for our Code of Conduct

In order to gain the maximum life from your ASSA ABLOY product, correct maintenance procedures should be followed.
The following guidelines provide recommendations for your maintenance program. It is important that maintenance be done on a regular basis. It is recommended that inspections and cleaning be done routinely – at least annually.
A shorter interval should be used in marine or other corrosive environments and in areas prone to atmospheric fallout.

The complete window or door should be inspected regularly to ensure it is still in good working order. Such things as faulty hinges, warped windows and doors, and or distorted frames can put excessive load on other components reducing their operating life.

Dirt, grime, and airborne salt deposits are often capable of causing damage to the product’s surfaces and mechanism, including the cylinder barrel, and must be regularly removed.

The following cleaning process is recommended:

Cleaning should be done with a dilute solution of a mild liquid detergent in warm water. Avoid excessively hot solutions.

Use a soft bristle brush or similar to clean the surface. Do not use abrasive tools.

After cleaning, rinse surfaces thoroughly with fresh water.

Do not use strong solvent type cleaners on surfaces. Where it is necessary to remove materials from the surface (such as adhesives and a solvent is necessary) the weakest possible solvent should be used. The only solvents recommended are methylated spirits, white spirits or Isopropanol. Ensure the contact time for the solvent is kept to a minimum and that the solvent is thoroughly rinsed from the surface. A small test area should be checked prior to solvent cleaning to ensure that no damage to the film or colour change will occur.

Where more aggressive cleaning is required, a very mild abrasive such as a high quality automotive cream polish, used in accordance with the manufacturer’s instructions, may be necessary. The use of strongly abrasive compounds such as cutting compounds is not recommended.

The use of bore water for cleaning is not recommended due to its mineral content, as it can bring about staining of the coating and may instigate long term coating failure.

Ensure cleaning fluids do not penetrate into the lock or cylinder.

The use of products with soft finishes; such as gold plate, lacquered brass or chrome plate, need special care. Dirt or other contaminants must not be allowed to build up on the surface, as these will readily discolour and impair the surface.
Some change in colour, gloss or chalking may be expected dependant on exposure.
Key cylinders should be lubricated at least once a year or when there are signs of roughness when inserting or retracting the key. Remove any dirt, grime and salt deposits on and around the end of the cylinder barrel, and apply a small amount of lubricant to the keyblade and insert the key into the lock barrel to maintain a smooth action. Cylinders should be lubricated with 'Inox MX3' lubricant.
Exposed mechanisms and parts should be cleaned with a non-metallic brush. Apply a small amount of preferably Teflon based lubricant or alternatively light sewing machine 5W mineral oil to lubricate moving parts and prevent corrosion of exposed metal surfaces. Be careful not to apply an excessive amount of lubricate as this will have a detrimental effect of adhering dust to these surfaces, potentially reducing their life.
Download ASSA ABLOY Care and Maintenance Recommendations here.
ASSA ABLOY WARRANTY
ASSA ABLOY New Zealand Limited (9429036762194) (“ASSA ABLOY”) guarantees all of its ASSA ABLOY branded products in accordance with the New Zealand Consumer Law.
Warranty - ASSA ABLOY also warrants that each of its ASSA ABLOY branded products with which this document is given will be free of defects in material and workmanship (including mechanical parts) for a period of 10 years from the date of purchase of the product, subject to the limitations and exclusions set out below (“Warranty”).
Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty: a. Electrical and Electronic Components - Electrical and electronic components used in ASSA ABLOY’s ASSA ABLOY branded products (excluding keys, cylinders and batteries) are warranted and will be free of defects in material and workmanship for a period of 5 years from the date of purchase. Batteries are not covered by the Warranty. b. Cylinders and Keys - All mechanical and electromechanical cylinders and keys sold under ASSA ABLOY brand are warranted and will be free of defects in material and workmanship for a period of 3 years (faults with both mechanical and electromechanical components) from the date of purchase. c. Finish - The Warranty does not apply to the finishes of ASSA ABLOY branded products nor to cosmetic or appearance damage. d. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happento stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
Claiming on the Warranty
If you purchased an ASSA ABLOY branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
return the product securely packed to protect against damage to the product; and b. provide details of: (I) the claim on the Warranty; (II) proof of original purchase; and (Ill) your name, address, email address (if you have one) and telephone number; to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.
(A) If you purchased an ASSA ABLOY branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: (I) first contact the ASSA ABLOY Customer Seivice Department at the contact details below to: (a) provide ASSA ABLOY with details of the claim on the Warranty; (b) organise to provide ASSA ABLOY with proof of original purchase; and (c) obtain a Case Number, (II) securely pack the product to protect against damage to the product; (III) include a copy of the original proof of purchase in the packaging; (IV) clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.
(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY.
(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own opinion and cost (or authorise the retailer or other reseller from whom you originally purchased the product to): (i) provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY's ASSA ABLOY branded product (ii) repair the product and return it to you; or (iii) refund the price you paid for the product. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.
Exclusions
The Warranty does not apply to: a. ASSA ABLOY’s ASSA ABLOY branded productswhich have been improperly installed or fitted or for which the ASSA ABLOY’s installation and fittinginstructions have not been followed; b. ASSA ABLOY’s ASSA ABLOY branded products which have notbeen properly maintained in accordance with ASSA ABLOY’s care and maintenance recommendations(ASSA ABLOY’s care and maintenance recommendations can be found at www.assaabloy.co.nz); c. ASSAABLOY’s ASSA ABLOY branded products with which batteries other than those specified by ASSA ABLOYhave been used; d. ASSA ABLOY’s ASSA ABLOY branded products which have been used in a way ormanner not within the scope and limitations of the technical and other specifications for the productspublished from time to time by ASSA ABLOY; e. ASSA ABLOY’s ASSA ABLOY branded products whichare made using components or specifications provided or requested by someone other than ASSAABLOY; f. fair wear and tear; g. ASSA ABLOY’s ASSA ABLOY branded products which have been modifiedor repaired without the written authorisation of ASSA ABLOY; h. ASSA ABLOY’s ASSA ABLOY brandedproducts with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY partsor cylinders, have been used; i. ASSA ABLOY’s ASSA ABLOY branded products which have been subjectto accident, abuse, misuse, neglect or damage; j. defects or deterioration caused to ASSA ABLOY’s ASSAABLOY branded products from being exposed to corrosives, including (without limitation) vapours,chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity; k. ASSAABLOY’s ASSA ABLOY branded products which are not new when purchased by the original purchaser;l. anyone other than original purchasers of new ASSA ABLOY’s ASSA ABLOY branded products; m. ASSAABLOY’s ASSA ABLOY branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as “B” class or seconds; n. ASSA ABLOY’s ASSA ABLOY branded products which were not originally sold in New Zealand by ASSA ABLOY; o. ASSA ABLOY’s ASSA ABLOY branded products which havehad any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on theproducts defaced or removed; p. the removal, refitment or replacement of ASSA ABLOY’s ASSA ABLOY branded products or associated charges; or q. Personal injury, property damage, consequential or economic loss, however caused.
Consumer Guarantees Act 1993
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and forcompensation for any other reasonably foreseeable loss or damage. You are also entitled to have thegoods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amountto a major failure.
ABLOY WARRANTY

ASSA ABLOY New Zealand Limited (9429036762194) (“ASSA ABLOY”) guarantees all of its ABLOY branded products in accordance with the New Zealand Consumer Law.
Warranty
ASSA ABLOY also warrants that each of its ABLOY branded products will be free of defects in material and workmanship (including mechanical parts) for a period of 10 years from the date of purchase of the product with which this document is given, subject to the limitations and exclusions set out below ("Warranty").
Limitations
Unless other expressly provided for in writing and subject to the exclusions set out in this Warranty: a. Electrical and Electronic Components - Electrical and electronic components used in ASSA ABLOY's ABLOY branded products (excluding batteries) are warranted will be free of defects in material and workmanship for a period of 2 years from the date of purchase. Batteries are not covered by the Warranty. b. Keys - keys used in ASSA ABLOY's ABLOY branded products are warranted will be free of defects in material and workmanship for a period of 2 years from the date of purchase. c. Finish - The Warranty does not apply to the finishes of ABLOY branded products nor to cosmetic or appearance damage. d. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
Claiming on the Warranty
If you purchased an ABLOY branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
(A) return the product securely packed to protect against damage to the product; and
(B) provide details of: i. the claim on the Warranty; ii. proof of original purchase; and iii. your name, address, email address (if you have one) and telephone number; to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.
(A) If you purchased an ABLOY branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: i. first contact the ASSA ABLOY Customer Service Department at the contact details below to: a. provide ASSA ABLOY with details of the claim on the Warranty; b. organise to provide ASSA ABLOY with proof of original purchase; and c. i. obtain a Case Number, ii. securely pack the product to protect against damage to the product; iii. include a copy of the original proof of purchase in the packaging; iv. clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.
(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY.
(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim of the Warranty.
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost ( or authorise the retailer or other reseller from whom you originally purchased WARRANTY the product to): i. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY's ABLOY branded product; ii. repair the product and return it to you; or iii. refund the price you paid for the product. Tbis is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.
Exclusions
The Warranty does not apply to: a. ASSA ABLOY's ABLOY branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed; b. ASSA ABLOY's ABLOY branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations; (ASSA ABLOY's care and maintenance recommendations can be found at (www.assaabloy.co.nz); c. ASSA ABLOY's ABLOY branded products with which batteries other than those specified by ASSA ABLOY have been used; d. ASSA ABLOY's ABLOY branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY; e. ASSA ABLOY's ABLOY branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY; f. Fair wear and tear; g. ASSA ABLOY's ABLOY branded products which have been modified or repaired without the written authorisation of ASSA ABLOY; h. ASSA ABLOY's ABLOY branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used; i. ASSA ABLOY's ABLOY branded products which have been subject to accident, abuse, misuse, neglect or damage; j. Defects or deterioration caused to ASSA ABLOY's ABLOY branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity; k. Damages caused to ABLOY PROTEC CLIQ keys or cylinders due to long period of non-use (more than 6 months) or regular use in wet. l. ASSA ABLOY's ABLOY branded products which are not new when purchased by the original purchaser; m. Anyone other than original purchasers of new ASSA ABLOY's ABLOY branded products; n. ASSA ABLOY's ABLOY branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds; o. ASSA ABLOY's ABLOY branded products which were not originally sold in New Zealand by ASSA ABLOY; p. ASSA ABLOY's ABLOY branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed; q. The removal, refitment or replacement of ASSA ABLOY's ABLOY branded products or associated charges; or r. Personal injury, property damage, consequential or economic loss, howsoever caused.
Consumer Guarantees Act 1993
Our goods come with guarantees that cannot be excluded under the New Zealand ConsumerGuarantees Act 1993. You are entitled to a replacement or refund for a major failure and forcompensation for any other reasonably foreseeable loss or damage. You are also entitled to have thegoods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amountto a major failure.
INTERLOCK Warranty
ASSA ABLOY New Zealand Limited (9429036762194) (“ASSA ABLOY”) guarantees all of its INTERLOCK branded products on these Warranty terms. These Warranty terms apply in addition to any rights that a ‘consumer’ may have under the Consumer Guarantees Act 1993 (CGA). Nothing in these Warranty terms is intended to limit or exclude a ‘consumer’s’ rights or remedies under the CGA.
WARRANTY
1.    Warranty – Subject to the limitations and exclusions set out in this document, ASSA ABLOY warrants that each of its INTERLOCK branded products will be free of defects in material and workmanship (including mechanical parts) for a period of 10 years from date of purchase of the product with which this document is given ('Warranty").
2.    Limitations – Unless otherwise expressly provided for in writing, the Warranty in clause 1 above is limited, varied or excluded (as the case may be) as follows:
               (a)      Electrical and Electronic Components – ASSA ABLOY warrants that electrical and electronic components used in ASSA ABLOY's INTERLOCK branded products (excluding batteries) will be free of defects in material and workmanship for a period of 3 years from the date of purchase. Batteries are not covered by the Warranty;
               (b)      Keys – ASSA ABLOY warrants that keys used in ASSA ABLOY's INTERLOCK branded products will be free of defects in material and workmanship for a period of 12 months from date of purchase;
               (c)      Finish – The Warranty does not apply to the finishes of INTERLOCK branded products nor to cosmetic or appearance damage; and
               (d)      Stainless Steel – Stainless Steel does not mean stain free but that the product stains less compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
3.    Claiming on the Warranty
               (a)      If you purchased an INTERLOCK branded product from an authorised retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the authorised retailer or other reseller, you must, at your own expense:
(i)     return the product securely packed to protect against damage to the product; and
(ii)     provide details of:
A.    the claim on the Warranty;
B.    proof of original purchase; and
C.    your name, address, email address (if you have one) and telephone number;
to the authorised retailer or other reseller from whom you originally purchased the product, within the applicable Warranty period referred to above.
               (b)      If you purchased an INTERLOCK branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense:
(i)     contact the ASSA ABLOY Customer Service Department at the contact details below to:
A.    provide ASSA ABLOY with details of the claim on the Warranty;
B.    organise to provide ASSA ABLOY with proof of original purchase; and
C.    obtain a Case Number;
(ii)     securely pack the product to protect against damage to the product;
(iii)     include a copy of the original proof of purchase in the packaging;
(iv)     clearly mark the Case Number on the outside of the packaging; and
(v)     return the product direct to ASSA ABLOY at the address below, within the applicable Warranty period referred to above.
               (c)      Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY.
               (d)      The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.
               (e)      ASSA ABLOY will assess (or authorise the retailer or other reseller from whom you originally purchased the product to assess) any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY at its own opinion and cost will (or will authorise the retailer or other reseller from whom you originally purchased the product to):
(i)     provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY INTERLOCK branded product;
(ii)     repair the product and return it to you; or
(iii)     refund the price you paid for the product.
This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.
                (f)       If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.
4.    Exclusions
The Warranty excludes and does not extend or apply to:
               (a)      Normal wear and tear – damage caused to the product as a result of normal wear and tear;
               (b)      Misuse and abuse, or accident – damage caused to the product as a result of misuse or abuse or INTERLOCK branded products being used in a way or manner which is not within the scope and limitations of the technical or other specifications for the products published from time to time by ASSA ABLOY;
               (c)      Improper maintenance or neglect – damage caused to the product as a result of improper maintenance or neglect or INTERLOCK branded products otherwise not being maintained in accordance with ASSA ABLOY's care and maintenance recommendations;
               (d)      Improper batteries – INTERLOCK branded products with which batteries other than those specified by ASSA ABLOY have been used;
               (e)      Unauthorised alteration, modification or repair – damage caused to the product as a result of alterations, modifications or repairs being made to the product by any person other than the authorised personnel of ASSA ABLOY;
                (f)       Custom orders – INTERLOCK branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY;
               (g)      Old goods – INTERLOCK branded products which were not new when purchased from ASSA ABLOY by the person attempting to claim under this Warranty;
               (h)      Second-hand goods – INTERLOCK branded products which were purchased from anyone other than ASSA ABLOY or authorised resellers of ASSA ABLOY by the person attempting to claim under this Warranty;
                (i)       Foreign goods – INTERLOCK branded products which were not originally sold in New Zealand by ASSA ABLOY or an authorised reseller of ASSA ABLOY;
                (j)       Vandalised goods – INTERLOCK branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed (other than through reasonable wear and tear);
               (k)      Substitute parts – INTERLOCK branded products which have been altered, modified, repaired or used with substitute or replacement parts or cylinders other than genuine ASSA ABLOY parts or cylinders;
                (l)       Corrosive exposure – damage caused to the product as a result of it being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity; and
              (m)     Removal, refitment or replacement – the removal, refitment or replacement of ASSA ABLOY's INTERLOCK branded products or associated charges.
5.    Consumer Guarantees Act 1993
Our products come with guarantees that cannot be excluded under the CGA. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Trimec Warranty
ASSA ABLOY New Zealand Limited (9429036762194) (“ASSA ABLOY”) guarantees all of its TRIMEC branded products in accordance with the New Zealand Consumer Law

Warranty - ASSA ABLOY also warrants that each of its TRIMEC branded products with which this document is given will be free of defects in material and workmanship (including mechanical parts) for a period of 5 years from the date of purchase of the product, subject to the limitations and exclusions set out below (“Warranty”).
Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty: (a) Batteries - Batteries are not covered by warranty (b) Keys - Keys used in ASSA ABLOY’s TRIMEC branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase. (c) Finish -The Warranty does not apply to the finishes of TRIMEC branded products nor to cosmetic or appearance damage. (d) Stainless Steel -Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
Claiming on the Warranty
If you purchased a TRIMEC branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
(A) return the product securely packed to protect against damage to the product; and
(B) provide details of: (I) the claim on the Warranty; (II) proof of original purchase; and (III) your name,
(A) If you purchased a TRIMEC branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: (I) first contact the ASSA ABLOY Customer Service Department at the contact details below to: (a) provide ASSA ABLOY with details of the claim on the Warranty; (b) organise to provide ASSA ABLOY with proof of original purchase; and (c) obtain a Case Number, (II) securely pack the product to protect against damage to the product; (III) include a copy of the original proof of purchase in the packaging; (IV) clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.
(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY.
(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own opinion and cost (or authorise the retailer or other reseller from whom you originally purchased the product to): (i) provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY TRIMEC branded product (ii) repair the product and return it to you; or (iii) refund the price you paid for the product. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.
Exclusions
The Warranty does not apply to: (a) ASSA ABLOY's TRIMEC branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed; (b) ASSA ABLOY's TRIMEC branded products which have not been properly maintained in accordance with ASSAABLOYs care and maintenance recommendations; (ASSAABLOY's care and maintenance recommendations can be found at www.assaabloy.co.nz); (c) ASSA ABLOY's TRIMEC branded products with which batteries other than those specified by ASSA ABLOY have been used; (d) ASSA ABLOY's TRIMEC branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY; (e) ASSA ABLOY's TRIMEC branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY; (f) fair wear and tear; (g) ASSA ABLOY's TRIMEC branded products which have been modifed or repaired without the written authorisation of ASSA ABLOY; (h) ASSA ABLOY's TRIMEC branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used; (i) ASSA ABLOY's TRIMEC branded products which have been subject to accident, abuse, misuse, neglect or damage; (j) defects or deterioration caused to ASSA ABLOY's TRIMEC branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity; (k) ASSA ABLOY's TRIMEC branded products which are not new when purchased by the original purchaser; (l) anyone other than original purchasers of new ASSA ABLOY's TRIMEC branded products; (m) ASSA ABLOY's TRIMEC branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds (n) ASSA ABLOY's TRIMEC branded products which were not originally sold in New Zealand by ASSA ABLOY; (o) ASSA ABLOY's TRIMEC branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed; (p) the removal, refitment or replacement of ASSA ABLOY's TRIMEC branded products or associated charges; or (q) personal injury, property damage, consequential or economic loss, however caused.
Consumer Guarantees Act 1993
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. You are entitled to areplacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitledto have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Lockwood Warranty
LOCKWOOD GUARANTEED
By purchasing an ASSA ABLOY New Zealand Ltd (“ASSA ABLOY”) Lockwood branded product, you can be confident that the product has been designedand manufactured to the high standards of quality and reliability for which Lockwood branded products are renowned.
1. Warranty - Subject to the limitations and exclusions set out in this document, ASSA ABLOY also warrants that each of its LOCKWOOD branded products will be free of defects in material and workmanship (including mechanical parts) for a period of 25 years from date of purchase of the product with which this document is given ('Warranty").
2. Limitations - Unless otherwise expressly provided for in writing, the Warranty in clause 1 above is limited, varied or excluded (as the case may be) as follows:
(a) Electrical and Electronic Components - ASSA ABLOY warrants that electrical and electronic components used in ASSA ABLOY's Lockwood branded products (excluding PADDE series products, electric mortice locks & batteries) will be free of defects in material and workmanship for a period of 3 years from the date of purchase. Batteries are not covered by the Warranty;
(b) PADDE Series and Electrical Mortice Locks - ASSA ABLOY warrants that ASSA ABLOY's PADDE series of Lockwood branded products and Lockwood branded electric mortice locks will be free of defects in material and workmanship for a period of 5 years from the date of purchase;
(c) Keys - ASSA ABLOY warrants that keys used in ASSA ABLOY's Lockwood branded products will be free of defects in material and workmanship for a period of 12 months from date of purchase;
(d) Finish -  (i) ASSA ABLOY's LOCKWOOD branded Everbrass finished products are coated both on the exterior and interior with an anti-tarnish finish, which is warranted to be free of defects in material and workmanship against corrosion, tarnishing and discolouration for a period of 25 years from the date of purchase of the product; (ii) ASSA ABLOY'S LOCKWOOD branded brass door furniture products come with Stainless Steel, Polished Stainless Steel, Chrome Plating, Natural Anodised Aluminium or Satin Chrome Plating finishes, such finishes are warranted to be free of defects in material and workmanship against corrosion, tarnishing and discolouration for a period of 10 years from the date of purchase of the product; (iii) ASSA ABLOY'S LOCKWOOD branded brass door furniture products come with decorative finishes Antique Copper, Architectural Bronze Unlacquered, Oil Rubbed Bronze, Aged Brass, Architectural Bronze, Polished Brass, Satin Brass, Polished Brass Unlacquered, Satin Brass Unlacquered or Powdercoated finishes, such finishes are warranted to be free of defects in material and workmanship against corrosion for a period of 2 years from the date of purchase of the product; (iv) ASSA ABLOY'S LOCKWOOD branded door furniture products including the VIVID range that come with PVD finishing are warranted to be free of defects in material and workmanship against corrosion, tarnishing and discolouration for a period of 10 years from the date of purchase of the product; (v) Brass door furniture products with decorative finishes naturally age and their appearance will change over time according to the exposed environment and use. The Warranty does not apply to natural change of colour of Brass door furniture products with decorative finishes; (vi) ASSA ABLOY'S LOCKWOOD branded Symmetry range of products come with a finish, such finishes are warranted to be free of defects in material and workmanship against corrosion, tarnishing and discolouration for a period of 5 years from the date of purchase of the product; (vii) All other finishes other than those specified in this clause 2 are excluded from the Warranty, and the Warranty will not apply in respect of the finishes of other LOCKWOOD products nor to cosmetic or appearance damage regarding the same; and
(e) Stainless Steel - Stainless Steel does not mean stain free but that the product stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
3. Claiming on the Warranty
(a) If you purchased a LOCKWOOD branded product from an authorised retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the authorised retailer or other reseller, you must, at your own expense: (i) return the product securely packed to protect against damage to the product; and (ii) provide details of: A. the claim on the Warranty; B. proof of original purchase; and C. your name, address, email address (if you have one) and telephone number; to the authorised retailer or other reseller from whom you originally purchased the product, within the applicable Warranty period referred to above.

(b) If you purchased a LOCKWOOD branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: (i) contact the ASSA ABLOY Customer Service Department at the contact detail below to: A. provide ASSA ABLOY with details of the claim on the Warranty; B. organise to provide ASSA ABLOY with proof of original purchase; and C. obtain a Case Number; (ii) securely pack the product to protect against damage to the product; (iii) include a copy of the original proof of purchase in the packaging; (iv) clearly mark the Case Number on the outside of the packaging; and (v) return the product direct to ASSA ABLOY at the address below, within the applicable Warranty period referred to above.
(c) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY.
(d) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.
(e) ASSA ABLOY will assess (or authorise the retailer or other reseller from whom you originally purchased the product to assess) any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY at its own opinion and cost will (or will authorise the retailer or other reseller from whom you originally purchased the product to): (i) provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY LOCKWOOD branded product; (ii) repair the product and return it to you; or (iii) refund the price you paid for the product. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.
(f) If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.
4. Exclusions - The Warranty does not apply to:
(a) ASSA ABLOY's Lockwood branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed; (b) ASSA ABLOY's Lockwood branded products which have not been properly maintained in accordance with ASSAABLOYs care and maintenance recommendations; (ASSA ABLOY's care and maintenance recommendations can be found at www.assaabloy.co.nz); (c) ASSA ABLOY's Lockwood branded products with which batteries other than those specified by ASSA ABLOY have been used; (d) ASSA ABLOY's Lockwood branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY; (e) ASSA ABLOY's Lockwood branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY; (f) fair wear and tear; (g) ASSA ABLOY's Lockwood branded products which have been modifed or repaired without the written authorisation of ASSA ABLOY; (h) ASSA ABLOY's Lockwood branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used; (i) ASSA ABLOY's Lockwood branded products which have been subject to accident, abuse, misuse, neglect or damage; (j) defects or deterioration caused to ASSA ABLOY's Lockwood branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity; (k) ASSA ABLOY's Lockwood branded products which are not new when purchased by the original purchaser; (l) anyone other than original purchasers of new ASSA ABLOY's Lockwood branded products; (m) ASSA ABLOY's Lockwood branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds (n) ASSA ABLOY's Lockwood branded products which were not originally sold in New Zealand by ASSA ABLOY; (o) ASSA ABLOY's Lockwood branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed; (p) the removal, refitment or replacement of ASSA ABLOY's Lockwood branded products or associated charges; or (q) personal injury, property damage, consequential or economic loss, however caused.
5. Consumer Guarantees Act 1993 - Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. You are entitled to areplacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitledto have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
P C Henerson Warranty
ASSA ABLOY New Zealand Limited (9429036762194) (“ASSA ABLOY”) guarantees all of its P C HENDERSON branded products in accordance with the New Zealand Consumer Law.

Warranty - ASSA ABLOY also warrants that each of its HENDERSON branded products with which this document is given will be free of defects in material and workmanship (including mechanical parts) for a period of 10 years from the date of purchase of the product, subject to the limitations and exclusions set out below (“Warranty”).
Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set outin this Warranty: a. Electrical and Electronic Components - Electrical and electronic components usedin ASSA ABLOY’s P C HENDERSON branded products (excluding batteries) are warranted will be free ofdefects in material and workmanship for a period of 12 months from the date of purchase. Batteriesare not covered by the Warranty. b. Keys - Keys used in ASSA ABLOY’s P C HENDERSON brandedproducts are warranted will be free of defects in material and workmanship for a period of 12 monthsfrom the date of purchase. c. Finish The Warranty does not apply to the finish of the ASSA ABLOY’s P C HENDERSON branded products or to cosmetic or appearance damage. d. Stainless Steel - StainlessSteel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural processthat may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
Claiming on the Warranty
If you purchased a HENDERSON branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
(A) return the product securely packed to protect against damage to the product; and
(B) provide details of: (I) the claim on the Warranty; (II) proof of original purchase; and (III) your name,
(A) If you purchased a Lockwood branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: (I) first contact the ASSA ABLOY Customer Service Department at the contact details below to: (a) provide ASSA ABLOY with details of the claim on the Warranty; (b) organise to provide ASSA ABLOY with proof of original purchase; and (c) obtain a Case Number, (II) securely pack the product to protect against damage to the product; (III) include a copy of the original proof of purchase in the packaging; (IV) clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.
(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY.
(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own opinion and cost (or authorise the retailer or other reseller from whom you originally purchased the product to): (i) provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY HENDERSON branded product (ii) repair the product and return it to you; or (iii) refund the price you paid for the product. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.
Exclusions
The Warranty does not apply to: (a) ASSA ABLOY's HENDERSON branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed; (b) ASSA ABLOY's HENDERSON branded products which have not been properly maintained in accordance with ASSAABLOYs care and maintenance recommendations; (ASSAABLOY's care and maintenance recommendations can be found at www.assaabloy.co.nz); (c) ASSA ABLOY's HENDERSON branded products with which batteries other than those specified by ASSA ABLOY have been used; (d) ASSA ABLOY's HENDERSON branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY; (e) ASSA ABLOY's HENDERSON branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY; (f) fair wear and tear; (g) ASSA ABLOY's HENDERSONbranded products which have been modifed or repaired without the written authorisation of ASSA ABLOY; (h) ASSA ABLOY's HENDERSON branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used; (i) ASSA ABLOY's HENDERSON branded products which have been subject to accident, abuse, misuse, neglect or damage; (j) defects or deterioration caused to ASSA ABLOY's HENDERSON branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity; (k) ASSA ABLOY's HENDERSON branded products which are not new when purchased by the original purchaser; (l) anyone other than original purchasers of new ASSA ABLOY's HENDERSON branded products; (m) ASSA ABLOY's Lockwood branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds (n) ASSA ABLOY's HENDERSON branded products which were not originally sold in New Zealand by ASSA ABLOY; (o) ASSA ABLOY's HENDERSON branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed; (p) the removal, refitment or replacement of ASSA ABLOY's HENDERSON branded products or associated charges; or (q)personal injury, property damage, consequential or economic loss, however caused.
Consumer Guarantees Act 1993
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. You are entitled to areplacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitledto have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
WHITCO WARRANTY

Warranty - ASSA ABLOY also warrants that each of its WHITCO branded products with which this document is given will be free of defects in material and workmanship (including mechanical parts) for a period of 10 years from the date of purchase of the product, subject to the limitations and exclusions set out below ("Warranty").

Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty: a. Pneumatic Door Closers - All window screen and door screen pneumatic closers are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase. b. Keys - Keys used in ASSA ABLOY's WHITCO branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase. c. Finish - The Warranty does not apply to the finishes of WHITCO branded products nor to cosmetic or appearance damage. d. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.

Claiming on the Warranty

If you purchased a WHITCO branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:

return the product securely packed to protect against damage to the product; and

provide details of: i. the claim on the Warranty; ii. proof of original purchase; and iii .your name, address, email address (if you have one) and telephone number; to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.

If you purchased a WHITCO branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: I. first contact the ASSA ABLOY Customer Service Department at the contact details below to:

provide ASSA ABLOY with details of the claim on the Warranty;

organise to provide ASSA ABLOY with proof of original purchase; and

obtain a Case Number; ii. securely pack the product to protect against damage to the product; iii. include a copy of the original proof of purchase in the packaging; iv. clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.

Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY

The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.

ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased the product to): i. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY WHITCO branded product; ii. repair the product and return it to you; or iii. refund the price you paid for the product. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.

If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.

Exclusions
The Warranty does not apply to: a. ASSA ABLOY's WHITCO branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed; b. ASSA ABLOY's WHITCO branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations (ASSA ABLOY's care and maintenance recommendations can be found at www.assaabloyopeningsolutions.co.nz); c. ASSA ABLOY's WHITCO branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY; d. ASSA ABLOY's WHITCO branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY; e. fair wear and tear; f. ASSA ABLOY's WHITCO branded products which have been modified or repaired without the written authorisation of ASSA ABLOY; g. ASSA ABLOY's WHITCO branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used; h. ASSA ABLOY's WHITCO branded products which have been subject to accident, abuse, misuse, neglect or damage; I. defects or deterioration caused to ASSA ABLOY's WHITCO branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity; j. ASSA ABLOY's WHITCO branded products which are not new when purchased by the original purchaser; k. anyone other than original purchasers of new ASSA ABLOY's WHITCO branded products; l. ASSA ABLOY's WHITCO branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds; m. ASSA ABLOY's WHITCO branded products which were not originally sold in Australia by ASSA ABLOY; n. ASSA ABLOY's WHITCO branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed; o. the removal, refitment or replacement of ASSA ABLOY's WHITCO branded products or associated charges; or p. personal injury, property damage, direct, indirect, special or consequential loss or damage, howsoever caused.
YALE Warranty
ASSA ABLOY New Zealand Limited (9429036762194) (“ASSA ABLOY”) guarantees all of its YALE branded products in accordance with the New Zealand Consumer Law
Warranty - ASSA ABLOY also warrants that each of its YALE branded products with which this document is given will be free of defects in material and workmanship (including mechanical parts) for a period of 10 years from the date of purchase of the product, subject to the limitations and exclusions set out below ("Warranty").
Limitations - Unless otherwise expressly provided for in writing and subject to the exclusions set out in this Warranty: a. Electrical and Electronic Components - Electrical and Electronic components used in ASSA ABLOY's YALE branded products (excluding batteries) are warranted will be free of defects in material and workmanship for a period of 3 years from the date of purchase. Batteries are not covered by the Warranty. b. Keys - Keys used in ASSA ABLOY's YALE branded products are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase. c. Finish - The Warranty does not apply to the finishes of YALE branded products nor to cosmetic or appearance damage. d. Stainless Steel - Stainless Steel is not stain free but stains less, compared to ordinary carbon steel. Tea staining is a natural process that may happen to stainless steel products if not cleaned regularly and pursuant to ASSA ABLOY instructions. The Warranty therefore does not cover tea staining of Stainless Steel products.
Claiming on the Warranty
If you purchased a YALE branded product from a retailer or other reseller (as opposed to direct from ASSA ABLOY) and wish to claim on the Warranty to the retailer or other reseller, you must, at your own expense:
(A) return the product securely packed to protect against damage to the product; and
(B) provide details of: i. the claim on the Warranty; ii. proof of original purchase; and iii. your name, address, email address (if you have one) and telephone number; to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.
(A) If you purchased a YALE branded product direct from ASSA ABLOY or otherwise wish to claim on the Warranty direct to ASSA ABLOY, you must, at your own expense: i. first contact the ASSA ABLOY Customer Service Department at the contact details below to: a. provide ASSA ABLOY with details of the claim on the Warranty; b. organise to provide ASSA ABLOY with proof of original purchase; and c. obtain a Case Number; ii. securely pack the product to protect against damage to the product; iii. include a copy of the original proof of purchase in the packaging; iv. clearly mark the Case Number on the outside of the packaging; and then return the product direct to ASSA ABLOY at the address below, within the respective warranty period referred to above.
(B) Products returned direct to ASSA ABLOY without a Case Number may not be accepted by ASSA ABLOY.
(C) The issue of a Case Number and acceptance of returned products by ASSA ABLOY's staff does not constitute acceptance by ASSA ABLOY of the claim on the Warranty.
ASSA ABLOY will (or authorise the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the Warranty and if, in ASSA ABLOY's reasonable opinion, the Warranty applies, ASSA ABLOY will at its own option and cost (or authorise the retailer or other reseller from whom you originally purchased the product to): i. provide you with the same or (if the same product is no longer available) the closest similar ASSA ABLOY YALE branded product; ii. repair the product and return it to you; or iii. refund the price you paid for the product. This is the only obligation of ASSA ABLOY under the Warranty. ASSA ABLOY will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the Warranty.
If products are returned to ASSA ABLOY for which, in ASSA ABLOY's reasonable opinion, the Warranty does not apply, the products will be returned to you freight collect.
Exclusions
The Warranty does not apply to: a. ASSA ABLOY's YALE branded products which have been improperly installed or fitted or for which the ASSA ABLOY's installation and fitting instructions have not been followed; b. ASSA ABLOY's YALE branded products which have not been properly maintained in accordance with ASSA ABLOY's care and maintenance recommendations (ASSA ABLOY's care and maintenance recommendations can be found at www.yalehome.co.nz); c. ASSA ABLOY's YALE branded products with which batteries other than those specified by ASSA ABLOY have been used; d. ASSA ABLOY's YALE branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to time by ASSA ABLOY; e. ASSA ABLOY's YALE branded products which are made using components or specifications provided or requested by someone other than ASSA ABLOY; f. fair wear and tear; g. ASSA ABLOY's YALE branded products which have been modified or repaired without the written authorisation of ASSA ABLOY; h. ASSA ABLOY's YALE branded products with which substitute or replacement parts or cylinders, other than genuine ASSA ABLOY parts or cylinders, have been used; i. ASSA ABLOY's YALE branded products which have been subject to accident, abuse, misuse, neglect or damage; j. defects or deterioration caused to ASSA ABLOY's YALE branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air, salt spray, high humidity; k. ASSA ABLOY's YALE branded products which are not new when purchased by the original purchaser; l. anyone other than original purchasers of new ASSA ABLOY's YALE branded products; m. ASSA ABLOY's YALE branded products which are sold by ASSA ABLOY or a retailer of other reseller of ASSA ABLOY as "B" class or seconds; n. ASSA ABLOY's YALE branded products which were not originally sold in New Zealand by ASSA ABLOY; o. ASSA ABLOY's YALE branded products which have had any of the brands, marks, patented plates, numbers or other information of ASSA ABLOY on the products defaced or removed; p. the removal, refitment or replacement of ASSA ABLOY's YALE branded products or associated charges; or q. personal injury, property damage direct, indirect, special or consequential loss or damage, howsoever caused.
Consumer Guarantees Act 1993
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act 1993. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.