Service Manager

ASSA ABLOY Entrance Systems is looking for a Service Manager in our Pedestrian Door Solutions Business Area.  This position will be based out of our branch office and will report to the Branch Manager.

ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. We offer complete pedestrian, industrial and high-performance door solutions. We provide a wide number of products and services to a global clientele in more than 100 countries. ASSA ABLOY Entrance Systems is a division within ASSA ABLOY.

The Service Manager will have responsibility for all service technicians and dispatch functions. Responsibilities will also encompass managing the P&L statements, planning and managing of all branch service operations to meet established goals and objectives and van inventory control. Moreover, the Service Manager will execute train-the-trainer via the Regional Trainer to ensure that all service technicians are adequately trained and remain current with AAADM Certifications.

This position will lead the district in accordance with the District Manager Service Champions as those directives put forth by the committee: Sales of Consumable Parts, UniFit, Low energy, NTE’s, Sensor Upgrades and Returns, Service branch Plans, Product Pricing, Basic PM Sales initiatives, etc. Effectively handle all branch Service ordering scheduling, Contract Fulfillment, perform Backlog Review of Preventive Maintenance Agreements and Order Log for Service Material.

Job Requirements

• Proven 3-5 year experience managing a dynamic field service operation.
• Prior experience directly managing/supervising 15+ Direct Field Technicians and service subcontractors in the Door Automation/Construction Industry preferred.
• Prior experience supervising Administrative personnel in the instruction of their duties as it relates to scheduling, dispatching and coordinating service activities.
• Possess the flexibility to work a varying schedule (different hours of the day and weekends if necessary).
• Prior experience servicing/installing electromechanical products is desired.
• Exceptional communication (written/verbal) skills.
• Proven hands-on experience in the development of relationships with End-Users across the Retail, Healthcare, Government and additional sectors as well as sub contractors across this spectrum.
• Proven experience in dealing with vendors and suppliers in the proper ordering and timely supply of products.
• The ability to read and interpret construction specifications and drawings.
• Experience in establishing monthly forecasting and results.
• Computer experience in Microsoft Office and Baan.

This is a team approach with effective communication skills to successfully work with other departments such as: Sales Reps, Field Operations, Supply Chain, Parts Department, Customer Service, etc.  Must be an excellent communicator to lead, manage and motivate the staff in an effective and fair manner.  Must have the ability to present as a professional and intense desire to appreciate the automatic door service industry.  This position demands a results-oriented approach coupled with high-energy, reliability and be disciplined. Computer minimums are: Word, Excel, Outlook and Power Point. High School Diploma (required) and AA, BA, BS preferred.