Product Support Engineer, DAS EMEIA

Are you able to leverage your exceptional technical skills and experience to resolve incidents and manage change activities? If so, we have an exciting opportunity for you! Join our Digital Access Solutions (DAS) team at ASSA ABLOY, located in Joensuu, Finland. You will be part of a collaborative culture that empowers you to build a career you can be proud of!

What you would do as our Product Support Engineer 

You would collaborate with customers and internal and external experts to resolve incidents related to our electromechanical and keyless locking solutions, as well as associated web applications. Your responsibilities would also include hosting and maintenance activities for our cloud-hosted solutions. While most shifts occur during standard Monday to Friday office hours, this role may occasionally require evening, night, and weekend shifts. We operate a hybrid work model to support you in this set up.

You would also:

• Support ASSA ABLOY's internal teams in a second-line support function for electromechanical and keyless locking solutions.
• Ensure the smooth operation of Windows and Linux-based hosting environments.
• Perform maintenance, change, and monitoring activities related to cloud hosting.
• Offer technical support to selected enterprise customers.
• Create and maintain technical documentation to facilitate efficient support and operations.

The skills and experience you need

We are looking for someone who has:

• Strong knowledge of digital solutions and the ability to take initiative and prioritize tasks effectively under pressure.
• Fluency in the English language, both written and spoken, is required. Additional fluency in Finnish would be an advantage.
• Familiarity with Service Desk operations and ticketing best practices.
• Knowledge of Windows Server, Microsoft SQL Server, and baseline information security principles.
• A driven individual who thrives in fast-paced environments, communicates effectively, and builds strong relationships with stakeholders.

Ideally, you would have experience in cloud hosting on Amazon Web Services, Linux expertise, familiarity with Digital Access Control, and previous experience from an international work environment, as well as experience in a technical support role or equivalent.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills. In-house free English classes.
• A competitive salary and incentive schemes.
• Agile working.
• The opportunity to develop your career in a respected global group.
• Motivated and encouraging team around you.
• Private Medical Care (Mehiläinen).
• Wellness benefits. Sport & culture benefits (Epassi).

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here. Please submit your application with your salary expectations.

To make sure your personal data is safe, we don’t look at any applications sent by email or post. The recruitment process also includes standard personnel security clearance for the selected candidate. We are a smoke-free workplace. If you have any questions about the role or the process, please email Alexandra Kymäläinen, Talent Acquisition Business Partner, at alexandra.kymalainen@assabloy.com.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com.